This role supports the effective running of shift operations by managing workflow, resolving escalations, and ensuring all processes are completed accurately and on time. The position is responsible for coordinating labour, maintaining high operational standards, and ensuring that team KPIs and quality measures are consistently met. It also plays a crucial role in people management, supporting welfare, performance, and attendance processes across the team.
* Salary: £35,310.58 per annum
* Shift pattern: 4 on 4 off
* Working Hours: 6pm-6am (40.25)
* Location: AO Logistics, Alpha Building, Weston Road, Crewe, CW1 6BF
Here's What You Can Expect To Be Doing:
* Manage daily operational tasks, including task delegation, cage organisation and shift scheduling.
* Investigate inventory discrepancies, manage operational escalations and oversee processes such as photo audits and model checks.
* Deliver effective communication through weekly briefings, daily handovers and cross department liaison.
* Ensure KPIs and quality targets are met.
* Manage shift ordering and labour planning.
* Lead people processes including welfare checks, PIPs and evaluations.
* Promote team culture through reward and recognition.
* Maintain a safe working environment.
A Few Things About You:
* Have a strong understanding of warehouse and logistics operations.
* Proven ability to delegate tasks effectively.
* Experience in people management activities such as welfare meetings, absence management and documentation.
* Be a confident communicator capable of delivering briefings and handovers.
* Have good analytical and problem-solving skills.
* Possess a solid knowledge of Health & Safety practices.
* Have strong organisational skills with an ability to manage multiple priorities.
Our Benefits:
* 24 days holiday
* At least 5% pension contribution scheme
* Healthcare Cashback Scheme
* Exclusive staff Discount
* Enhanced Maternity, Paternity and Adoption packages
* Expression of wish service
* Make a difference days (x2 fully paid charity days a year)
* Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page
Salary description
£35310.00 - £35310.00 per year