You’ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams.
The role is full time, Monday – Friday 9am – 5pm with the flexibility of evening cover until 7pm where required Monday – Wednesday
Based in Enderby, LE19
Key Responsibilities
Customer Service & Reception
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Be the first point of contact for learners and visitors
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Answer enquiries in person and by phone
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Provide helpful information and resolve queries
Learner Support & Enrolment
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Give Information, Advice and Guidance (IAG) to learners
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Enrol learners onto courses following funding guidelines
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Support enrolment events and classes across locations
Administration
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Carry out general admin tasks (data entry, filing, records)
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Arrange meetings and take minutes
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Support day-to-day running of the HUB
Data & Systems
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Accurately input and manage learner data (MIS systems)
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Use systems such as ProSolution and Oracle Fusion
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Produce and use data to support service delivery
Exams & Accreditation
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Support exam delivery, including invigilation
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Register learners and process certificates
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Follow awarding body requirements
Finance
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Process invoices, time-sheets and payments
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Handle basic financial transactions
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Order and manage centre supplies
Team Support
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Work closely with curriculum teams
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Help ensure courses run effectively in each area
What We’re Looking For
Essential Skills & Experience
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Strong customer service or reception experience
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Good admin skills (data entry, filing, record keeping)
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Confident using IT systems and software
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Good communication skills (written and verbal)
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Ability to work as part of a team
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Good organisation and attention to detail
Knowledge
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Understanding of confidentiality and equality
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Awareness of good customer service
Qualifications
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English and Maths at Level 2 (or equivalent)
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IT skills (Level 1 or equivalent experience)
Desirable (but not essential)
* Experience in adult learning or apprenticeships
* Cash handling experience
* Experience organising meetings and taking minutes
Other Requirements
* Able to travel between different locations if required
* Flexible approach to work
Salary description
£13.47 - £13.47 per hour