Technical Coordinator

Technical Coordinator

Location: Braintree, Essex (Hybrid)

Salary: Competitive plus benefits

As a Technical Coordinator you will ensure end to end customer management to ensure strong customer service and customer satisfaction whilst co-ordinating client utility requirements for their developments.

You will coordinate these designs in conjunction with the central Design team, specify utility network layout & equipment and prepare necessary documentation, drawings and payments to enable proposals to be handed over to the Operations team.

In this role you will...

Establish client requirements for utilities and convert these into utility designs in line with company target timescales for handover to Operations.

Become an integral part of clients’ external consultant design team & be proactive in providing advice and solutions as the site progresses.

Interface with the internal sales, design and operations teams and external designers and suppliers.

Offer technical support to the client and TriConnex’s Operation teams.

Provide excellent customer service.

Rais and resolve queries with client Technical Managers.

Acquire a thorough understanding of the received documentation, the Client’s requirements / aspirations, and the required tender deliverables.

Liaise with consultants, Contract Managers, clients, sub-contractors and support functions ensuring specifications, quantities, issues and risks are identified and agreed.

Secure approval of design from relevant adopting parties.

Update web based and internal project monitoring systems as and when appropriate.

Coordinate Water, Gas, Electricity, fibre and Civils designs in accordance with client & license requirements.

In this role you will need...

Prior xperience in a Technical or Customer Service role

Experience of coordination and planning of projects, ideally within the Utilities, construction or residential sector although industry experience not essential.

Raising and resolving issues.

Building strong, sustainable relationships.

HND/HNC or Degree would be desirable.

Pro-active and hands on approach.

A positive ‘can do’ attitude.

Enthusiastic and willing to learn and develop.

An eye for detail.

A team player with the ability to communicate at all levels of the organization.

Excellent communicator with ability to resolve problems in a proactive manner.

Demonstrates empathy with clients and converts needs into deliverables.

Awareness of commercial obligations

A competent user of standard office computer software.

Knowledge and understanding of effective customer care processes and the effects on financial costs.

Our Benefits...

Competitive Salary and Car Allowance

Hybrid Working

Life Cover

Attractive Holiday Allowance

Wellbeing Service

Enhanced Parental Leave

Long Service Award

Volunteering Scheme

Buy Additional Holiday

Any many more!

Closing date: 17th April 2026

Shortlist date: 18th April 2026

Interview date: TBC