Key Responsibilities
Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
Use Housing Management Systems to manage cases, update records, and track progress.
Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
Adhere to policies, service standards, and compliance requirements within the housing sector.
The role is mainly on site with some remote workingAbout YouWe're looking for someone who brings:
Essential housing sector experience (social housing, local authority, or housing association).
Strong customer service background with the ability to handle complaints calmly and professionally.
Excellent verbal and written communication skills.
Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
A warm, approachable manner with genuine empathy for tenants' needs.
Strong attention to detail and ability to maintain accurate records.
Good problem-solving skills and the ability to work under pressure.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£16.87 - £16.87 per hour