***Exclusive to Axon Moore***
My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.
This is a hands-on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.
Key Responsibilities: Operations
Lead and manage day-to-day operations (no staff management required at this stage)
Develop and implement operational strategies that drive efficiency, compliance, and business success.
Design and refine processes to meet company objectives and ensure quality excellence.
Monitor and report on KPIs, operational performance, and system improvements.
Manage internal and external stakeholder relationships, integrating their needs into operational planning.
Use data and analytics to make informed decisions and enhance operational effectiveness.
Collaborate with cross-functional teams such as sales, finance, and marketing to ensure seamless business operations.
Ensure consistent, high-quality service delivery to customers at every stage.
Allocate resources effectively, including budget management and workforce planning.
Stay up-to-date on industry best practices, regulations, and trends to maintain compliance and operational excellence.
Key Responsibilities – Onboarding
Oversee the end-to-end onboarding of new clients and additional services for existing clients.
Set clear milestones and deliverables to ensure smooth onboarding experiences.
Collect, audit, and verify accurate data for integration with business systems.
Work closely with internal teams and technical partners to implement new systems or services.
Manage welcome communications and ensure clients understand service levels.
Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
Build strong relationships with clients through clear communication and proactive support.
Qualifications & Skills
Strong background in Business Administration or a related field.
Minimum of 5 years’ experience in operations/business management, preferably with exposure to service delivery or client-focused industries.
Excellent communication and interpersonal skills for internal and external stakeholder engagement.
Strong analytical skills with experience using data to drive decisions.
Solid experience in operational management, project management, and system/database oversight.
Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
Strategic thinking with strong problem-solving capabilities.
Passionate about delivering excellent customer service and driving continuous improvement.
Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.
Experience
Operational/business/project management, financial oversight, budgeting, and resource allocation.
Salary
Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.
My client is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
Salary & Benefits
Salary: Circa £50,000 per annum
Holiday: 25 days plus 8 bank holidays
Bonus: Annual performance-based bonus
Working hours: Office-based, Monday to Thursday, 9:00am – 5:30pm and Friday 5pm
This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
APPLY NOW
Send your up to date CV with salary expectation and notice period to (url removed) or call me on (phone number removed), speak soon, Victoria :)
Salary description
£45000.00 - £50000.00 per year