Returns Administrator/Receptionist

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
  
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday.  Please note this is an office-based position.
 
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
  
Your duties will include:
  
Returns Administration:

Accurately process debit notes and credits using internal systems
Manage and respond to returns-related queries via a shared inbox
Investigate discrepancies including pricing, mis-picks, and debit queries
Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
Maintain accurate records through scanning and archiving documentation
Monitor and report on outstanding returns and proactively follow up on open cases
Support Credit Control in resolving return-related payment queries
Provide general administrative support to the wider Customer Service team   
Reception & Front of House:

Act as the first point of contact for all visitors and incoming calls
Operate a busy multi-line switchboard, directing calls efficiently
Ensure all visitors are welcomed professionally and adhere to site procedures
Maintain meeting rooms and front-of-house areas to a high standard
Manage incoming and outgoing post
Oversee office supplies, including refreshments and essential equipment
Support general administrative tasks across the business as required   
The successful candidate will demonstrate:

Previous experience within a customer service and/or administrative role (essential)
Prior reception or front-of-house experience (desirable)
Proficiency in Microsoft Office, particularly Outlook and Excel
Experience using ERP systems (e.g. Sage or similar)
A professional, approachable, and confident manner
Excellent communication skills, both written and verbal
Strong organisational skills with the ability to prioritise effectively
High levels of accuracy and attention to detail
A proactive, solution-focused approach with the ability to use initiative