Spa Attendant

Jayde Spa is currently recruiting for a Spa attendant to join our team at our prestigious spa in Manchester. This is a front of house, guest experience role focused on delivering exceptional service to spa guests, residents, and members. We’re looking for someone who genuinely enjoys working with people, takes pride in creating a professional, calm, and welcoming environment at all times, and is confident taking responsibility for running the spa floor during their shift.

The successful candidate will manage the spa reception desk, oversee spa bookings, maintain high standards across the spa facilities, and help grow our membership community.

Key Responsibilities

Guest Experience & Reception

* Provide a warm, professional welcome to all spa guests, residents, and members

* Manage the spa reception desk, answering enquiries in person, via phone, and email

* Support guests throughout their visit to ensure an exceptional spa experience

* Serve teas, coffees, and refreshments to guests where required

Membership & Sales

* Deliver spa tours for prospective members and residents

* Convert resident enquiries into spa memberships

* Promote and upsell spa enhancements

* Maintain and update member accounts and booking systems

Spa Operations

* Ensure the spa environment is clean, organised, and guest-ready at all times

* Maintain high standards across pool, sauna, steam room, and cold plunge areas

* Carry out daily pool testing and record checks independently (training provided)

* Ensure all spa facilities meet safety and cleanliness standards throughout the day

Opening & Closing Duties

* Confidently open and close the spa independently, following operational procedures

* Complete daily checks to ensure the spa is prepared for guests at the start of the day. Carry out closing procedures to ensure facilities are clean, safe, and ready for the next day

* Comfortable working independently and lone working during shifts

What We’re Looking For

* Excellent customer service and communication skills

* Confident working in a front-of-house hospitality environment

* Strong organisational skills and attention to detail

* A friendly, professional, and proactive approach

* Ability to upsell services and engage with guests confidently

* Comfortable working in a luxury spa environment

* Confident working independently and managing responsibilities when lone working

Previous experience in hospitality, leisure, hotel, spa, or front-of-house roles is desirable.

What We Offer

* Staff spa and wellness benefits

* A supportive and friendly team environment

* Opportunity to be part of a growing luxury spa brand

Job Type: Part-time

Application question(s):

* Must be willing to open and close the spa - sometimes alone

Experience:

* Spa : 1 year (preferred)

* Gym / Leisure : 1 year (preferred)

Work Location: In person

PLEASE NOTE - This is National minimum wage and the rates to differ based on age