Breakdown Controller

£27,800 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parking This Breakdown Controller role plays a key role in coordinating maintenance, repair, and breakdown activities to ensure efficient service delivery and high levels of customer satisfaction. Acting as a central point of contact out of our Elland site, the breakdown controller role involves managing incoming service requests, allocating Field Service Engineers, and maintaining accurate records across internal systems. Responsibilities of our Breakdown Controller

To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Undertake any other duties consistent with the purpose of this job or to support the needs of the business
What were looking for in our Breakdown Controller

Great time management and ability to prioritise workload
Great communication skills
Ability to communicate with internal and external stakeholders
Attention to detail
Ideally service or breakdown controller experience

Benefits of our Breakdown Controller role

Secure, permanent role
Employee health and wellness programmes
Mon - Fri only
Enhanced pension plan
Sick pay scheme
Clear progression routes and support from management

If you are interested in this breakdown controller role, please apply now or contact Grace at E3 Recruitment