£28,000 - £32,000 DOE
A growing and design-led business is looking for a highly organised Customer Experience Co-ordinator to join its operations team. This is a fantastic opportunity for someone who enjoys delivering exceptional service while keeping multiple moving parts running smoothly behind the scenes.
You’ll play a key role in ensuring every customer interaction is handled with care, professionalism and efficiency. From managing orders and responding to enquiries through to coordinating with internal teams, you’ll help create a seamless journey from initial contact through to delivery.
This role would suit someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in providing a first-class customer experience.
Why Apply?
* This role offers the chance to be part of a supportive team within a growing organisation where your ideas and initiative will be valued.
Key Responsibilities:
Customer Support & Communication
* Respond to customer enquiries via phone, email and online channels in a prompt and professional manner.
* Take ownership of customer queries or concerns, investigating thoroughly and resolving efficiently.
* Provide clear updates and maintain communication with customers until issues are fully resolved.
Order & Delivery Coordination
* Process customer orders, amendments, returns and exchanges with a high level of accuracy.
* Monitor order progress and provide proactive updates throughout the fulfilment process.
* Liaise with delivery and logistics teams to ensure customers receive timely updates and smooth delivery experiences.
Internal Collaboration
* Maintain accurate customer records and notes within the CRM system.
* Work closely with internal departments to ensure orders are processed and fulfilled efficiently.
* Help coordinate communication across teams to keep operations running smoothly.
Continuous Improvement
* Identify recurring customer queries or process inefficiencies.
* Suggest and support improvements that enhance the overall customer journey.
Experience and Skills Requirements
* Excellent communication skills, both written and verbal.
* Strong organisational skills with great attention to detail.
* Confident using CRM systems, Microsoft packages and internal systems.
* A proactive problem-solver who takes ownership of tasks.
* Someone who thrives in a structured, process-driven environment.
* Able to manage multiple priorities while maintaining a high standard of service.
* A positive team player with a friendly and professional approach.
* A driving licence and access to a vehicle would be beneficial due to office location.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Salary description
£28000.00 - £32000.00 per year