Location: Sheffield
Type: Full-Time
Hours: 37.5 hours per week (Monday – Thursday 08:00 – 16:00 & Friday 08:00 – 15:30)
Salary: £36,000 – £43,000 (depending on experience)
Role Overview
We are seeking an experienced Sales Office Manager to join our commercial team within a busy production and manufacturing environment. This role is responsible for managing a small sales administration team while ensuring the smooth coordination of customer orders, commercial processes, and operational communication across the business.
The successful candidate will act as a key link between customers, production, logistics, and senior management, ensuring customer expectations are managed effectively and orders are processed in line with company procedures.
Given that approximately 90% of company sales are exported, experience with export sales processes and international documentation is essential.
This position is ideally suited to someone with strong organisational and communication skills who is comfortable working with large OEM customers and managing deadlines within a fast-paced operational environment.
Key Responsibilities
Sales Office & Team Management
Manage and support a small sales office team to ensure efficient processing of customer orders and enquiries
Oversee daily sales administration activities and ensure company processes and procedures are followed
Provide guidance, coaching, and support to team members
Customer & Account Coordination
Act as a key contact for customers, ensuring clear communication and high service levels
Manage customer orders from initial enquiry through to delivery
Build strong relationships with key customers, including large OEM organisations
Manage customer expectations regarding delivery schedules, product availability, and lead times
Export & Commercial Operations
Coordinate and manage export sales documentation including:
Commercial invoices
Packing lists
Certificates of origin
Export declarations and shipping paperwork
Work closely with logistics and shipping partners to ensure compliance with international trade requirements
Ensure all export processes comply with relevant regulations and company procedures
Internal Collaboration
Liaise with production, planning, logistics, and finance teams to ensure orders are fulfilled efficiently
Work with senior managers to resolve operational and commercial issues
Support the wider commercial strategy by improving processes and service delivery
Performance & Organisation
Monitor order progress and ensure deadlines and targets are met
Maintain accurate customer records and documentation
Identify opportunities to improve efficiency within the sales office
Candidate Requirements
Essential
Previous experience in sales office management, sales coordination, or commercial administration
Experience managing or supervising a small team
Strong experience handling export sales and international documentation
Excellent communication and relationship-building skills
Experience dealing with large customers or OEM organisations
Strong organisational skills and ability to manage multiple priorities
Ability to work effectively within a production or manufacturing environment
Desirable
Experience within manufacturing, engineering, or industrial sectors
Knowledge of international shipping and export compliance
Familiarity with ERP or order management systems
Personal Attributes
Highly organised and detail-oriented
Strong communicator across multiple levels of an organisation
Customer-focused with a proactive approach
Calm under pressure with strong problem-solving ability
Team-oriented leadership style
Salary description
£36000.00 - £43000.00 per year