Salary: £26,000-£29,000
Location: Bury St Edmunds (Rougham)
Hours: Full-time, 8:00am-5:00pm
Holidays: 20 days, rising to 23 days after 1 year of service
Adecco are delighted to be recruiting on behalf of our client for a Sales & Logistics Co‑ordinator to join their operations team. This is an exciting opportunity for someone who enjoys a varied role, combining customer service, sales administration, and logistics coordination.
About the Role
You will act as a key internal contact for customers and internal teams across multiple divisions within the organisation.
The primary focus will be supporting one of the company's core business units, managing the full customer experience from quotation and order processing through to dispatch and after‑sales support.
You will also provide additional support to two other divisions, adapting to different systems, routes to market, and processes.
Key Responsibilities
Managing inbound customer calls, orders, and general queries
Handling quotation requests and processing customer orders
Managing returns and issuing credits
Processing payments and resolving account queries
Creating and updating customer accounts on Sage
Monitoring overdue accounts and engaging with customers where required
Supporting both internal and external sales teams
Handling logistics queries and tracking daily parcel and pallet deliveries
Downloading and updating proof of delivery (POD) information
Coordinating and tracking customer returns
Maintaining excellent customer service standards across all interactions
Skills & Attributes
High levels of motivation, ambition, and drive
Strong written and verbal communication skills
Confident and friendly telephone manner
Competent PC skills with the ability to communicate effectively
Strong organisational skills and the ability to work independently as well as part of a team
Systems & Software
Experience with the following systems is advantageous (training provided):
Sage 200
Odoo
Microsoft Office, including Outlook
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£26000.00 - £29000.00 per year