Operations Director

Witney, Princes Risborough & UK-wide travel
Salary - On application 

turn IT on provides hands-on IT managed services, and technical projects to schools across England. As part of the Transforming Learning Group (TLG), we support over 5,000 schools nationally and are proud to be an inclusive, collaborative and people‑centred organisation.

We put schools first, delivering reliable, high‑quality services that help them get on with what matters most – teaching and learning. Our values guide everything we do: we care about our work, we think yes, we keep things clear, we commit to excellence, we deliver on our promises and we work as one team.

We are now seeking an experienced Operations Director to lead the next phase of operational excellence across turn IT on.

The Role

Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions:

Service Desk
Regional Technical Teams
Project Delivery
This is a key role shaping how we scale, transform and continuously improve our services. You will lead the development of efficient, consistent and scalable operational processes to support growth, build capability and deliver an excellent customer experience for schools.

Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives.

Direct reports include the Head of Service Delivery, Head of Service Desk Operations and Head of Projects.

Key Responsibilities

Operational Leadership & Transformation

Lead all operational teams to deliver consistent, high‑quality services.
Drive operational change, process improvement and modernisation across the business.
Create aligned ways of working across field teams, service desk and projects.
Champion a culture of continuous improvement and operational excellence.
Service Delivery & Performance

Ensure a reliable, professional managed service for all customers.
Set clear service performance metrics and reporting.
Drive consistency, standards and best practice across regional teams.
Strengthen documentation, processes and shared service methodologie
Projects Delivery

Oversee the successful delivery of technical projects, ensuring work is delivered on time and with minimal disruption.
Support project frameworks, resource planning and capability development.
Ensure project delivery supports growth and onboarding
Strategic Leadership

Contribute to the wider strategic direction of turn IT on.
Align operational infrastructure with commercial and growth plans.
Provide insight on resource planning, capacity, service development and long‑term operational needs.
People Leadership

Build strong leadership within operational teams.
Drive accountability, performance and workforce planning.
Identify and develop future leaders.
Work closely with People & Culture to support engagement and development
Skills & Experience

Essential

Extensive experience in a Managed Service Provider (MSP) environment.
Proven leadership of large-scale service delivery operations.
Strong background in operational transformation and change management.
Understanding of IT service management frameworks (e.g. ITIL).
Experience overseeing technical support, service desk and project functions.
Ability to develop processes, frameworks and operational efficiencies.
Strong communication and stakeholder engagement skills.
Able to operate effectively in a fast‑paced, evolving environment.
Desirable

Experience working in the education or schools IT sector.
Knowledge of ITIL, Prince2 or similar frameworks.
Personal Attributes

Highly driven and results focused.
Confident leading organisational change.
Collaborative and team‑oriented.
Strong customer‑focused mindset.
Able to operate strategically while remaining hands‑on when needed.
This is a full‑time role with flexible working. Regular presence will be required across our Witney and Princes Risborough offices, with travel across the UK to support regional teams and customer engagement.

The package will be discussed at the interview stage and reflects the responsibility and scope of the role. 

The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, EduFin, Vital York, GDPR Sentry and Locker.  Between these brands we provide services to over 5,000 schools across UK and employ over 470 staff members.  We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. 

turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.

‘turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment’

REF-(Apply online only)