Job Description:
Job Description:
Customer Service Advisor
Full-Time, Permanent | Havant | £28,000 per year
We're looking for a confident, proactive Customer Service Advisor to join our growing team in Havant. Working from our purpose-built offices and warehouse, you'll play a key role in delivering the outstanding service our customers rely on.
We're a people-focused business with a strong belief that excellent customer service is at the heart of everything we do. If you're passionate about helping people, solving problems, and want to work in a supportive team, this could be the perfect role for you.
The Role
Hours: Monday to Friday, 8:30am 5:30pm
Location: Havant (office-based)
As a Customer Service Advisor, you will:
Be the first point of contact for all customer enquiries
Process orders received via phone, email, and website
Support customers with product selection identifying upsell opportunities
Resolve delivery or order issues promptly, escalating when necessary
Maintain accurate customer records using our CRM system
Provide administrative support to the sales team
Build and maintain strong customer relationships to ensure ongoing satisfaction
What We're Looking For
We're looking for someone who is:
Experienced in a customer-facing role
Comfortable using Microsoft Word and Excel
An excellent communicator with great phone manner
Organised with strong time management skills
Confident working both independently and as part of a team
Proactive with ideas to improve processes and enhance service
Willing to learn and grow with the business
This is a hands-on role in a fast-paced environment, where your input and initiative will be truly valued. If you're adaptable, customer-focused, and ready to be part of a supportive, dedicated team we'd love to hear from you.
Apply now to take the next step in your customer service career
Salary description
£28000.00 - £28000.00 per year