Client Success Executive

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We're looking for a Client Success Executive to join our growing team.

Be part of something big....
If you are a talented, ambitious, hands on team player with a passion for sales and customer service...then keep reading!

The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals to really make their mark. This fast paced department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We have created a resilient, driven and highly enthusiastic team of professionals and this is our busiest time to support TU's continued growth - all whilst having a little fun.

The Client Success Executive (CSE) is responsible for fully supporting the post sales process providing essential administrative and operational support to the TGE sales and client success team. Reporting into the Sales Support Manager, they will support a smooth sales processes and provide excellent customer service, delivering high quality account management for our pooled client base. As a key interface between the Client and the internal business units within TU, the CSE will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.

Day to Day You'll Be:

Main point of contact and running of the pooled clients we have in our portfolio
Management of the standard contracting process, enabling TGE to be a more self-sufficient department
Supporting with client reach out and ad-hoc projects
Management on the team client inbox
Lead generation and appointment booking
Responding to client queries in a timely manner
Monitoring of contract renewal activity
Distribution of new business leads to Sales Team Leader
Assisting the Sales Support Manager with weekly / monthly reporting / ad-hoc tasks

Essential Skills & Experience:

Excellent communication skills with internal and external clients.
Attention to detail with the ability to manage projects, set priorities and stay organised.
Ability to demonstrate independence and initiative are a necessity.
Ability to persuasively communicate ideas to colleagues and clients in scenarios with flexibility and sound judgment.
Collaborative mindset and Team Player - not afraid to help where needed.
Works well under pressure.
A passion for first class service and a customer-focused mindset
Knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio is desirable

This role is considered an essential position and therefore office attendance is expected Monday - Friday. There are instances where remote can be considered for this position , however this is on ad-hoc basis.

Impact You'll Make:

What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

26 days' annual leave + bank holidays (increasing with service)
Global paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed)

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Onsite
Find out more about Life At TU UK:
(url removed) job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Inside Account Manager, Account Mgmt - Direct Sales