Back Office Service Manager

Your new role

A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi‑vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies.

The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value‑driven service delivery.

Key Responsibilities:

Managing user access, shared drive permissions, and data security
Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions)
Managing servers, networks, storage, databases, and Active Directory
Overseeing on‑prem, private cloud, and public cloud hosting environments
Working with Cyber Security teams to meet tooling, control, and compliance requirements
Managing site infrastructure setup, changes, ramp‑downs, decommissioning, and archiving
Ensuring service integration and governance in a multi‑vendor ecosystem
Driving continual improvement and business‑aligned service outcomes
What you'll need to succeed

Essential Experience:

Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres)
Experience managing IT services in a multi‑vendor, outsourced environment
Strong experience supporting Microsoft O365
Excellent stakeholder management and relationship‑building skills
Practical experience with ITIL and SIAM methodologies
Solid understanding of incident, problem, and change management
Experience managing budgets and cost allocation
Business‑focused, service‑driven mindset
Familiarity with back‑office business processes and supporting systems
Excellent written and verbal communication skills
Ability to produce high‑quality documentation and reporting
Self‑motivated, results‑oriented, and able to work both independently and collaborativelyDesirable:

Experience leading teams in a matrix environmentKnowledge & Skills:

Expert knowledge of IT service management (ITIL, SIAM)
Competent in incident, problem, and change management
Strong stakeholder engagement and communication skills (accomplished)
Competent in service portfolio and catalogue management
Competent in budget and financial management
Accomplished vendor management capability
Competent process improvement and governance skills
Practiced business analysis and requirements-gathering ability
Accomplished technical understanding of infrastructure and hosting servicesWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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