Care Referrals and Assessment Manager

Referral and Assessment Manager

Salary £(phone number removed) PA
Car Allowance £3800.00 PA
Location Coverage: West Midlands and Gloucestershire 
Due to the nature of this role, we can only consider applicants who driveAt CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions of supported living and residential services.

To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved.

Role & Responsibilities:

To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region
To ensure the timely follow up of new sales enquiries and referrals
To promptly carry out client assessments
To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met
To arrange and accompany visits by care workers, families and clients to care homes in the region
To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected
To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information
To help to develop and maintain an up to date marketing database
To assist with the timely compilation of statistics, reports and management information
To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region
To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences.
To achieve divisional targets and set KPI’s.Experience:

You will have experience undertaking complex care assessments, drawing on your professional expertise to analyse need, assess risk, and develop person‑centred support plans. You’ll work collaboratively with individuals, families, and multi‑disciplinary partners to ensure assessments are thorough, timely, and aligned to statutory responsibilities and best practice within adult social care.

Attributes:

A natural and thorough understanding of marketing principles
Ability to build and maintain strong relationships
Friendly, polite and professional
Reliable and trustworthy
Self-motivated and driven with a desire to continually succeed and improveSkills:-

An excellent understanding of the business environment and of the services provided by CareTech community Services
Excellent communication and influencing skills
Able to manage relationships with tact and diplomacy
Highly organized with excellent prioritization skills
Able to produce and respond to detailed written and oral communication in an office setting
Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases
You’re forward‑thinking and always one step ahead when planning workload
You take initiative and actively look for solutions before issues escalate.
You bring energy and enthusiasm to your work, thriving in a role where priorities can shift quickly.
You adapt easily to changing demands and are comfortable adjusting your approach as situations evolve.
Your flexible working style helps you support multiple priorities across the service.What We Offer

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