Are you ready to play a crucial role in enhancing the technological landscape of public services? Our client is seeking a dynamic MEM Laptop Refresh Engineer to support Thames Valley Police and Hampshire Constabulary in transitioning to a modern device management model. If you have a passion for technology and a knack for customer service, this temporary position might be the perfect fit for you!
Contract Details:
Contract:Temporary ongoing
Working hours: 09:30 - 16:30, 37 hours per week Monday to Friday
Salary: £250 per day Umbrella
Security / Vetting Requirements: Must pass police vetting you will need to have been with in the UK continually for a minimum of 3 years
Role Overview:
As a MEM Laptop Refresh Engineer, you will be instrumental in migrating laptops from SCCM Device Management with Office 2016 to Microsoft Endpoint Manager (MEM), Intune, and Office 365. Your efforts will ensure that officers and staff have the tools they need to perform their duties effectively.
Key Responsibilities:
Collaborate in teams of two across multiple police sites in the Hampshire and Thames Valley region.
Manage daily appointments and site visits using the in-house booking system.
Assist users by:
- Swapping legacy laptops for new MEM-based devices, ensuring smooth enrolment and first login.
- Wiping and re-enrolling existing devices that meet hardware specifications.
Ensure users complete the minimum handover checklist, including mandatory software installations and OneDrive syncing.
Maintain accurate records of timekeeping, appointment attendance, stock levels, and any technical incidents encountered.
Manage and account for laptop stock using the organisation's CMDB and Asset Register.
Provide basic troubleshooting and user support with Local Admin accounts.
Skills & Experience Requirements:
Experience with MEM/Intune, SCCM, Azure AD, or Windows Autopilot.
Strong understanding of modern device management principles.
Excellent customer service and communication skills.
Ability to work onsite across multiple locations.
Full UK driving licence is essential.
Ability to lift and transport laptop stock.
Comfortable working in varied police environments (stations, offices, operational sites).If you're excited to contribute to a vital mission and have the skills we're looking for, we'd love to hear from you! Apply now and become a part of a team that values innovation, collaboration, and community service.
Join us in making a difference!
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Salary description
£250.00 - £250.00 per hour