Customer Excellence Co-ordinator

Customer Excellence Co-ordinator
Kenilworth, Warwickshire

About Us

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.

As we go through an exciting period of growth, we are now looking for a Customer Excellence Co-ordinator to join us on a full-time basis for a fixed-term contract from April 2026 to September 2026.

The Benefits

- Salary of £28,000 per annum
- 25 days’ annual leave, increasing with service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi – employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks

This is a rewarding opportunity for a customer service professional with confident phone handling skills and the drive to see queries through to conclusion to join our growing organisation.

You’ll enjoy the satisfaction of being the person who helps customers find the answers they need, whilst building on your communication, problem-solving and prioritisation skills in a position where no two conversations will be the same.

What’s more, you’ll join us during an exciting period of growth, becoming part of a collaborative and friendly team that invests in professional development and long-term career progression.

So, if you’re ready to take the next step in your career, read on and apply today. We look forward to working with you!

The Role

As a Customer Excellence Co-ordinator, you will proactively respond to customer enquiries or queries.

Specifically, you will support customers with requests relating to Technical Awards, Customised Provision, Qualification or NHSS certificate and card claims for the Lantra Provider network.

You will also respond to enquiries from employers and learners regarding our products to agreed expectations.

About You

To be considered as a Customer Excellence Co-ordinator, you will need:

- Experience of working in a tele-customer service environment
- Confident phone contact handling and active listening skills
- Customer awareness and the ability to adapt and respond to different types of characters
- The ability to own a query and ensure it is seen through to conclusion
- The ability to multitask, prioritise and manage time effectively
- Good Microsoft Office skills
- Good written and oral communication skills
- A full, valid driving licence and access to a vehicle (due to our location)

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other organisations may call this role Customer Support Co-ordinator, Customer Success Co-ordinator, Customer Service Co-ordinator, Customer Service Administrator, Customer Service Representative, Contact Centre Operative, Call Centre Operative, Customer Service Advisor, Customer Care Advisor, Customer Service Rep, or Customer Care Representative.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a varied and engaging role as a Customer Excellence Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency