Head of Operations

We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L.
The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term.
Key responsibilities
Operational Leadership & Service Delivery:
• Provide senior leadership across all divisional operations
• Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards.
• Own end-to-end contract mobilisation, from point of sale through to operational go-live.
• Implement and maintain consistent quality assurance processes.
• Conduct regular operational reviews to identify service risks, trends, and improvement opportunities.
Partner Procurement & Management:
• Procure, appoint, and manage all third-party partners.
• Negotiate commercial terms, rate cards, SLAs, and contractual frameworks.
• Maintain and manage an approved partner network with defined performance standards.
• Monitor partner quality, compliance, utilisation, and cost effectiveness.
Commercial & Financial Accountability:
• Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability.
• Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment.
• Produce accurate forecasts, budgets, and performance reports for senior leadership.
• Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control.
Sales Enablement & Stock Prioritisation:
• Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline.
• Ensure in-house stock is actively prioritised and pushed to market.
• Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints.
• Provide technical and operational input to bids, tenders, pricing models, and client proposals.
• Support key client meetings and presentations where operational expertise is required.
Warehouse, Stock & Asset Management:
• Take full accountability for warehouse operations, logistics, and asset management.
• Maintain accurate asset registers and stock control systems across all security equipment.
• Conduct regular stocktakes, audits, and reconciliation exercises.
• Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement.
• Ensure fleet vehicles are compliant, serviced, and fit for purpose.
• Minimise equipment loss, downtime, and inefficiency to protect revenue and margin.
Compliance, ISO & Governance:
• Own and manage all relevant ISO accreditations.
• Lead internal audits and manage external accreditation and surveillance audits.
• Ensure full compliance with UK legislation and industry standards.
• Maintain ownership of registrations with relevant bodies.
• Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks.
Health & Safety Leadership:
• Act as the senior operational lead for Health & Safety across the division.
• Investigate incidents, near misses, and non-conformances, implementing corrective actions.
• Promote a strong safety-first culture across employees and partners.
Process Improvement, Systems & Innovation:
• Continuously review and improve operational processes to drive efficiency, scalability, and quality.
• Ensure accurate and timely use of CRM and operational systems (including Salesforce).
• Identify and introduce new technologies and innovations to maintain market competitiveness.
Customer, Brand & Stakeholder Management:
• Act as a senior, professional, client-facing representative.
• Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded.
• Manage escalations and resolve service delivery issues professionally and effectively.
• Ensure operational delivery aligns with brand values and group standards.
Leadership & People Development:
• Lead, manage, and develop a range of internal staff
• Conduct regular one-to-one meetings, performance reviews, and development planning.
• Identify training needs and ensure consistent delivery of product, process, and compliance training.
• Build a high-performance, accountable, and customer-focused culture.
If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions