Are you a great communicator who enjoys helping people and solving problems? We're looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team.
In this role, you'll be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone's day.
Responsibilities:
Handling inbound calls and supporting customers with their accounts
Making proactive outbound calls regarding payments and account updates
Resolving queries quickly and efficiently
Supporting customers across phone, email, and live chat
Working closely with internal teams to deliver smooth resolutions
Contributing ideas to improve the customer experienceThe successful candidate will be able to demonstrate the following:
Excellent communication and people skills
Experience in a contact centre or customer-facing role
Strong attention to detail and organisation
A positive, solution focused attitude
Confidence using computers and Microsoft Office
Resilience and the ability to thrive in a busy environment
Live within a commutable distance to the offices in Melton MowbrayIn return we are offering:
Competitive salary of £27,000
Working pattern: Alternating weekly shifts—Week 1: 8am-5pm, Week 2: 9am-6pm, with a requirement to work every other Saturday with a day off in the week.
25 days annual leave plus bank holidays.
Supportive team environment
Ongoing training and development
Opportunity to grow your career Interested? Then APPLY now for immediate consideration
Salary description
£27000.00 - £27000.00 per year