Legal Advisor

Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you’re enthusiastic, professional and customer-focused — and looking to build real-world legal experience — this role offers structured training, ongoing development and exposure to diverse legal scenarios.
As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You’ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations.
*This is a hybrid opportunity*
Hours of work:
Monday to Friday
9am-5.30pm (3 weeks of the month)*
1 day a week office-based and 4 days working from home
11.30am - 8pm (1 week of the month)*
5 days working from home
*1 Saturday per month* (with a day off in the week)
working from home
Key Responsibilities:
* Deliver clear, concise and practical legal advice via telephone
* Handle legal enquiries relating to:
* Employment law (disciplinary, redundancy, discrimination)
* Property disputes (boundaries, rights of way)
* Consumer matters (faulty goods, service disputes)
* Landlord & tenant issues (tenancy agreements, eviction processes)
* Ensure advice remains compliant with current legislation and regulatory standards
* Maintain accurate case records and documentation
* Work collaboratively with Legal Advice and Claims teams
* Contribute to continuous service improvement and knowledge sharing
Qualifications & Experience:
* Recognised legal qualification (Law Degree and LPC or equivalent preferred)
* Previous experience in a legal advisor or paralegal role is desirable
* Experience within legal expenses insurance or insurance sector desirable
* Strong understanding of regulatory and compliance requirements
Skills & Attributes:
* Excellent verbal communication skills
* Ability to explain complex legal matters in a clear, digestible way
* High levels of integrity, confidentiality and professionalism
* Strong organisational skills and ability to manage workload effectively
* Adaptable and comfortable working in a fast-paced environment
* Customer-focused with a collaborative mindset
* IT literate (Microsoft Office and case management systems)
What’s On Offer:
* Exposure to a broad range of legal disciplines
* Structured training and ongoing professional development
* Supportive team environment
* Opportunity to build practical legal knowledge early in your career
* Career progression within a growing organisation
If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you.
We review every application carefully, but only shortlisted candidates will be contacted. If you don’t hear from us within 7 days, check our website or open the app to see what’s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants — regardless of age, gender, disability, race, religion, sexual orientation, or background