Property Block Manager

Job Title: Property Block Manager

Salary: £40,000 - £50,000 per annum
Location: Within the M25
Portfolio Size: Up to 600 residential units

About the Role

Our client, an established and independently owned residential property management company, is seeking an experienced and motivated Property Block Manager to join their growing team. The successful candidate will be responsible for the efficient and compliant management of a residential portfolio of up to 600 units, ensuring properties are maintained to a high standard and that clients and leaseholders receive a first-class service.

Due to the independent nature of the business, this role offers a collaborative working environment with minimal hierarchy, allowing managers to have their opinions heard and to play an active part in the company's ongoing development and success.

Key Duties and Responsibilities

Full day-to-day management of a residential block portfolio in accordance with the terms of individual management agreements

Acting as the primary point of contact for clients, leaseholders, and residents

Preparation, management, and monitoring of annual service charge budgets

Collection and control of service charge expenditure, ensuring costs remain within budget

Arranging and conducting regular site inspections (generally once per week per development) to monitor cleanliness, repair standards, contractor performance, and overall condition of the buildings

Identifying maintenance and repair requirements and instructing contractors accordingly

Coordinating and supervising contractors and service providers to ensure works are completed to the required standard and within agreed timescales

Overseeing health and safety compliance, including risk assessments, fire safety, and general building compliance

Managing insurance claims from instruction through to resolution

Responding to leaseholder and client enquiries professionally, efficiently, and within agreed timeframes

Dealing with general leasehold matters and interpreting lease provisions when required

Skills, Experience, and Qualifications

Proven experience working as a Property Block Manager or similar residential property management role

Strong knowledge of residential property management processes and procedures

Excellent organisational and workload management skills, with the ability to manage multiple sites simultaneously

Strong communication skills, both written and verbal, with a professional and customer-focused approach

Ability to build and maintain strong working relationships with clients, leaseholders, contractors, and colleagues

Confident using property management software

Good working knowledge of Microsoft Office, particularly Excel and Word

IRPM or TPI qualification desirable but not essential

A proactive, solutions-focused approach to work

Working Pattern

Role is based within the M25

Site inspections are generally carried out once per week per development, in line with management agreements

Combination of site-based and office-based working

Benefits

Competitive salary of £40,000 - £50,000 depending on experience

20 days annual leave plus Bank Holidays

Quarterly social and team-building activities

Salary sacrifice scheme for electric vehicles

One-month paid sabbatical after 10 years' service, in addition to annual leave

Supportive and collaborative working environment within an independently owned company