Account Manager

Account Manager
Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits
Location – Hybrid/Surrey (3 days a week)
Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.
Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.
The Role:
The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries).
The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products.
It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach.
Key Responsibilities:
* Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts.
* Protect the base – understand each clients contract status, account health any potential churn risk and have a retention plan for each account.
* Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation.
* Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering
* Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy.
* Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline.
* Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans.
* Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets
* Delivering excellent bid and proposal responses with Executive summary and win themes
* Be an ambassador leading by example at every opportunity.
* Embrace new technologies to improve accuracy and efficiency such as AI agents
* Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance.
Candidate Description:
* A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment.
* Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable.
* Experience or understanding of a SaaS or subscription based service would be helpful.
* Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology.
* Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable
* A good communicator at all levels.
* Experience in managing clients through a CRM