Customer Service Advisor

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Our client is seeking an experienced, proactive and approachable Customer Service Advisor / Trade Counter to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for.
Must have a full clean manual UK Drivers Licence as will be on a call out rota
Key responsibilities of Customer Service Advisor:
* Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
* To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction.
* To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
* There will be some warehouse duties involved including manning of the trade counter when required.
* Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
* Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
* Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
* Participation in the annual stock take.
Essential qualities for the role of Customer Service Advisor
* Must be well-presented, polite, helpful, proactive and motivated.
* MUST HAVE UK DRIVING LICENSE
* Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
* As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
* Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
* Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
* Must have a full clean UK Drivers Licence as will be on a call out rota
* Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
* Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company
Shifts: Monday to Friday 7:30AM – 5PM (with potential for overtime). To start on 3rd November 2025.
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.
We look forward to hearing from you at Team CV LTD