Company Description
We are recruiting for a long-established UK utilities company,
You will be supporting households in reviewing and improving their essential home services, including energy, broadband and mobile.
The job focus is on helping customers reduce costs, simplify their household bills, and receive consistent, reliable support through a single provider.
We operate within a regulated UK environment, with clear processes, structured systems and ongoing support for individuals joining the team.
Role Description
This is a flexible, remote customer-facing role supporting households across the UK.
The position involves speaking with residential customers, understanding their current home service arrangements, and helping them explore options to simplify and potentially reduce their monthly costs.
Typical responsibilities include:
- Engaging with households in a professional and consultative manner
- Reviewing existing energy, broadband and mobile arrangements
- Identifying opportunities to improve value and reduce costs
- Supporting customers through a straightforward switching process
- Maintaining a high standard of service and customer care
You will operate within a structured framework, following clear guidelines and supported processes.
Working Pattern
- Remote-based role (UK only)
- Flexible hours (full-time or part-time)
- Suitable for individuals balancing other commitments
Earnings
This is a performance-based role, where earnings are directly linked to customer activity.
- Commission-based income structure
- No fixed cap on earnings
- Income grows with consistency, experience and customer volume
Training & Support
- Structured onboarding process
- Ongoing guidance, training and support
- Clear systems and processes to follow
- No prior experience required
Requirements
- Strong communication and interpersonal skills
- Comfortable speaking with a range of individuals
- Organised and self-motivated
- Able to work independently within a structured framework
- Willingness to learn and follow a defined process
- Laptop and Smart Phone
Previous experience in customer service, retail, field sales or telesales is helpful but not essential.
Suitable For
- Individuals seeking flexible, home-based work