Operations Lead | Agency | Berkshire | Perm | £55k - £60k p.a:
Are you the person who makes everything run smoothly behind the scenes? The one who brings order to chaos, builds systems that actually work, and thrives in a fast-paced, creative environment? Sound like the above was written for you? Read on …
Our client is a fast-growing events agency with a strong reputation for creativity and exceptional event delivery. They are entering an exciting new phase of growth and need an exceptional Operations Lead to sit at the heart of their business.
This is a pivotal leadership role, working in close partnership with the Commercial Director and Founders to ensure the business runs with clarity, consistency and discipline.
Your role:
- Leading the day-to-day operational running of the business, ensuring accountability and consistency across all event delivery
- Establishing clear delivery frameworks from proposal to post-event review
- Managing resource and capacity planning across the delivery team, including freelancers
- Designing and implementing scalable operational systems, playbooks and project management tools
- Tracking project profitability, delivery costs and resource utilisation to protect margins
- Running structured operational reviews and keeping the SLT informed with clear operational insight
- Providing leadership and guidance to the delivery team, fostering a culture of empowerment, ownership and continuous improvement
This will be a perfect fit if you are:
✅ Structured and highly organised: you bring clarity to complex, fast-moving environments
✅ Calm under pressure: juggling multiple projects and competing deadlines doesn't faze you
✅ Pragmatic and solutions-focused: you spot problems early and fix them fast
✅ Commercially sharp: you understand how operational decisions impact the bottom line
✅ Low ego, high ownership: you're motivated by making the business succeed, not the spotlight
✅ Collaborative by nature: you work brilliantly alongside creative and client-facing teams
The must haves:
- Proven operational leadership experience in a fast-paced agency environment
- A track record of improving operational systems and delivery processes
- Strong project management skills with experience running multiple complex projects simultaneously
- Comfortable working within a growing agency where no two days are the same
This is a great opportunity to join a talented & creative agency at a genuinely exciting moment in their history. If this is making you think, yes please then we want to hear from you …