Service Coordinator (£26,000 + up to £10,000 yearly bonus)
Location: West Malling
About the Role
Our client, a well-established and growing organisation, is looking for a proactive and organised Service Coordinator to join their team. This is a fantastic opportunity for someone who thrives in a busy environment and enjoys being at the centre of operations, ensuring excellent service delivery and customer satisfaction.
Key Responsibilities:
- Coordinate and manage service requests, ensuring timely and efficient delivery
- Schedule engineers and allocate jobs based on priority and availability
- Act as the main point of contact for customers, handling queries and updates
- Liaise with internal teams to ensure smooth service operations
- Handle any issues or delays quickly and professionally
- Maintain accurate records on internal systems and databases
- Support the wider team with general coordination and administrative duties
About You:
- Previous experience in a coordination, scheduling, or customer service role
- Strong organisational and multitasking skills
- Excellent communication skills, both verbal and written
- Confident using CRM systems or scheduling software
- Ability to work well under pressure and manage changing priorities
- High attention to detail with a proactive, problem-solving approach
Apply now with your CV!