IT & Systems Administrator – Job Description
About Design ID
Design ID is a multidisciplinary civil and structural engineering consultancy delivering high quality, thoughtful design solutions across a wide range of projects. We place a strong emphasis on collaboration, innovation, and using technology effectively to support both our people and our projects.
As the business continues to grow, we are looking to bring in a dedicated IT professional to take ownership of our day to day IT operations and support the wider team.
Job brief
The role of the IT & Systems Administrator is to take ownership of the day to day management of Design ID’s IT environment, acting as the first point of contact for staff support, onboarding, hardware, software, and security.
This role is hands on and practical, ensuring systems run smoothly and securely, while also helping to improve how technology supports the business. There is a strong opportunity for the right candidate to develop into data, automation, and Power Platform work, supporting wider digital initiatives across the company.
Duties and Responsibilities
IT Operations & Support
- Act as the primary point of contact for day‑to‑day IT issues and requests
- Manage user accounts, permissions, and access across core systems
- Troubleshoot hardware, software, and connectivity issues
- Liaise with external IT providers where required
Staff Onboarding & Offboarding
- Set up laptops, monitors, mobile devices, and peripherals
- Provision user accounts, licences, and security access
- Ensure leavers are offboarded securely and consistently
Hardware & Software Management
- Maintain an inventory of company hardware and licences
- Manage procurement, setup, replacement, and lifecycle of devices
- Administer core business software (e.g. Microsoft 365, security tools, specialist software)
Security & Compliance
- Support implementation and day‑to‑day adherence to IT and cyber‑security policies
- Manage endpoint security, updates, backups, and basic monitoring
- Assist with incident response, access reviews, and good security hygiene across the business
- Work in line with internal policies and data protection requirements
Process Improvement & Documentation
- Document IT processes, onboarding steps, and common fixes
- Identify recurring issues and propose improvements or automation
- Help reduce reliance on ad‑hoc or informal IT support
Behavioural Skills
- Comfortable supporting non technical users in a clear, friendly way
- Organised, methodical, and security minded
- Ability to work independently and take ownership of issues
- Pro-active, solutions focused approach to resolving problems
- Strong attention to detail and consistency in process
- Clear communicator with a collaborative, supportive style
- Willingness to learn and develop into wider digital responsibilities
Qualifications and Experience
Proven experience in an IT support, systems administrator, or similar role
Strong working knowledge of Microsoft 365 and Windows environments
Experience supporting hardware, software, and day to day user issues
Experience managing user accounts, permissions, licences, and access controls
Awareness of cyber security best practice and a practical approach to security hygiene
Ability to manage workload, prioritise tasks, and maintain service quality
Desirable:
Experience in professional services or consultancy environments
Familiarity with device management, endpoint security, or cloud platforms
Interest in data, automation, business systems, or reporting (e.g. Power BI)
Interest or experience in Microsoft Power Platform (Power Apps, Power Automate)
Experience supporting internal digital tools and workflows that benefit project delivery
Interest in working alongside digital engineering and geospatial teams on IT centric platforms
What We Offer
- A supportive, collaborative working environment
- Clear ownership of IT within the business (not a helpdesk silo)
- Opportunity to grow into digital, data, and automation work
- Flexible Working Polocies
- A role that directly improves how the business operates day‑to‑day