Credit Controller
Syston, Leicestershire (hybrid)
£26,000-£27,000pa
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.
How you’ll power our business as a Credit Controller
As a Credit Controller, you will be responsible for timely collection of overdue debts whilst maintaining a good level of customer service. This role requires accurate information to be recorded on customer accounts and negotiate arrangements where needed.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
What you will be doing
- Reduction of overdue debts via a portfolio of customer accounts, to agreed targets
- Responsible for releasing orders in line with credit policy.
- Responsible for placing customers on stop where necessary and removal of stops as required
- Reviewing credit limits and applying for increased limits
- Processing payments on customers’ accounts.
- Reviewing and setting up customer Direct Debits
What we’ll need from you
- Sound knowledge of debt collection including a variety of techniques.
- Able to negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances.
- Strong time management skills.
- Can demonstrate a drive to deliver results.
What you’ll get from us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave