Location: Hitchin (Hybrid)
Salary: £30,000
We're working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It's ideal for someone with a couple of years experience looking to make a move to a company with a well worn path to leadership.
The Role
As a Motor Fleet Claims Handler, you'll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you'll manage the process with empathy, professionalism, and efficiency.
You'll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process.
Key Responsibilities
Managing motor fleet claims from first notification through to settlement
Providing clear and supportive communication to customers following incidents
Investigating claims and gathering relevant information and documentation
Liaising with insurers, repairers, engineers, and other third parties
Ensuring claims are handled in line with company procedures and service standards
Delivering a positive customer experience during what can often be a stressful time
About You
We're looking for someone who combines technical claims knowledge with genuine empathy for customers.
You'll ideally have:
2+ years' experience handling Motor Fleet Claims
Strong communication and customer service skills
The ability to manage multiple claims efficiently
A calm and supportive approach when dealing with customers following accidents
Great attention to detail and organisational skills
What's in it for You?
Salary of £30,000 DoE
Hybrid working
Private Health Insurance incl. dental
25 days Annual leave + bank holidays + the ability to buy up to 5 additional days
Supportive and collaborative team environment
Progression opportunities throughout the business
The opportunity to do meaningful work helping customers when they need it most
If you're an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we'd love to hear from you.
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Salary description
£30000.00 - £35000.00 per year