* Location: Middleton
* Salary: £30,000 - £35,000 dependent on experience
* Hours: 8.30am – 5.30pm, Monday to Thursday, & 8.30am – 4.30pm Fridays
* Employee benefits: Private healthcare plan, progression opportunities, company profit related bonus scheme etc.
Please note this role is about relationship management and existing account development – no cold calling involved!
The Internal Account Manager will be responsible for managing a portfolio of existing client accounts, ensuring excellent customer service, identifying opportunities for growth, and supporting the Key Account Managers. They will act as a key point of contact for clients, ensuring orders are processed smoothly and client needs are met.
Responsibilities would include:
* Manage and maintain relationships with a portfolio of existing clients
* Act as the primary contact for client enquiries, orders and support
* Ensure high levels of customer satisfaction and service delivery
* Maintain regular contact with clients to understand their needs and requirements
* Identify opportunities to grow existing accounts
* Support the Key Account Managers in developing strategic accounts
* Monitor account performance and sales activity
* Process and manage client orders from enquiry through to delivery
* Liaise with production, planning and logistics teams to ensure on-time delivery
* Provide accurate updates to customers regarding order status
* Maintain accurate records within CRM and internal systems
The desired candidate would have the following experience, skills and attributes:
* Experienced in a manufacturing, engineering or industrial sector
* Experienced in B2B sales (internal or external sales)
* Proactive and self-motivated
* Strong attention to detail
* Able to work well within a team environment
* Comfortable working in a fast-paced environment
* Strong relationship building and communication skills
* Excellent organisational and time management skills
* Commercial awareness and the ability to identify sales opportunities
* Good problem solving ability and customer-focused mindset
* Confident using CRM systems and Microsoft Office
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search
Salary description
£30000.00 - £35000.00 per year