European Language Customer Service Representative

Your new company
You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on an 18 month fixed term basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set. This job vacancy has arisen due to succession planning for planned team movement.
Your new role
Working with a key customer base across German, Italian or French markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests. Additionally, you will be working in a timely manner to work within customer KPI's.
What you'll need to succeed
You will be a good communicator, where you are able to converse across all levels in German, Italian or French and English, demonstrating an enthusiastic and proactive work ethic. You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed. You will have a good working knowledge of ERP systems, preferably SAP, and be comfortable managing customer data. You will have prior experience within the manufacturing industry, and have a good understanding of export compliance. Moreover, you will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support customer requirements which comply with company policy.
What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have a competitive salary of £35,000 - £38,000 for an 18 month fixed term post. You will be based in Wrexham, with ample on-site parking, and modern facilities. Post probation, you will be able to work from home 2 days per week.
What you need to do now

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