The post holder will be expected to work on-site 4 days per week at the client’s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements.
As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options.
DUTIES AND RESPONSIBILITIES INCLUDE:
Manage the triage process for homeless applications.
Make decisions on cases in line with housing legislation.
Provide advice and guidance on housing options to applicants.
Work with internal teams and external agencies to resolve homelessness cases.
ESSENTIAL REQUIREMENTS INCLUDE:
In-depth knowledge of Part 7 of the Housing Act 1996.
Experience in housing advice, casework, and negotiations with various stakeholders.
Strong communication skills and the ability to produce clear and concise statutory decision letters.
Capability to work independently and manage a diverse caseload efficiently.
To work as a Triage officer with the Triage Team which is part of Housing Options.
Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions.
Experience in the use of Jigsaw system.
Full UK Driving license, Access to own vehicle.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email
Salary description
£28.00 - £30.00 per hour