Location: Manchester
Salary: Up to £40,000 (depending on experience)
About the Role
We are seeking an experienced and motivated Air & Ocean Freight Supervisor to join our operations team in Manchester. This is a fantastic opportunity for a freight forwarding professional looking to step into a leadership role within a growing and dynamic logistics business.
You will be responsible for supervising the day-to-day operations of the air and ocean import/export team, ensuring shipments are handled efficiently, compliantly, and to the highest standards of customer service. The role offers genuine long-term career development opportunities for the right individual.
Key Responsibilities
* Supervise the daily operations of Air and Ocean Import & Export shipments.
* Support and guide the operations team to ensure shipments are processed efficiently and accurately.
* Coordinate with airlines, shipping lines, hauliers, and overseas agents to ensure smooth movement of freight.
* Ensure all shipments comply with customs regulations, documentation requirements, and industry standards.
* Manage shipment documentation including HAWB/MAWB, Bills of Lading, customs entries, and commercial paperwork.
* Monitor shipment progress and proactively resolve operational issues.
* Maintain strong relationships with customers, suppliers, and internal departments.
* Assist with team training, development, and performance management.
* Ensure KPIs and service levels are consistently achieved.
* Support management with operational reporting and process improvements.
Skills & Experience
* Proven experience in freight forwarding operations, ideally covering both air and ocean imports/exports.
* Previous team leadership or supervisory experience preferred.
* Strong understanding of customs procedures and freight documentation.
* Excellent organisational and problem-solving skills.
* Ability to work in a fast-paced logistics environment.
* Strong communication and customer service skills.
* Experience using freight forwarding systems or logistics software.
What We Offer
* Salary up to £40,000, depending on experience.
* Clear career progression opportunities within a growing organisation.
* Supportive team environment with ongoing training and development.
* Competitive benefits package.
* Opportunity to play a key role in shaping and developing the operations team.
If you are an experienced freight forwarding professional looking to take the next step in your career with a company that offers real progression and long-term opportunity, we would love to hear from you
Salary description
£35000.00 - £40000.00 per year