Service Manager

Service Manager (Hard FM)

£41,747 per annum - Grade 7

Leeds / Hybrid Full time - 37 hours per week

Closing date: Sunday 12 April 2026 at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share. Do you have experience of building surveying, contract management or working within the construction industry. We currently have a vacancy for a Service Manager (Hard FM) to join our Facilities and Assets Team.

Our team are looking for a friendly, reliable, helpful individual to join our team in managing Hard FM works relating to building fabric and bus stop repairs & contracted services. This includes, maintenance and repair of the CA’s infrastructure including bus stations, on street infrastructure, rail station car parks, turning circles and other portfolio of properties. Creating key performance indicators, whilst adhering to statutory/contractual obligations that include health and safety at West Yorkshire Combined Authority locations.

This will also include the procurement of services, producing design briefs, specifications and estimates across all Hard and Soft FM services. We will be responsible for managing, implementing and monitoring multiple contracts and other projects relating to the Combined Authorities portfolio of assets.

This is a rewarding and exciting opportunity to work with a great team.

Our Offer

· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.

· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).

· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.

· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.

· Grow with us – Incremental salary progression for most roles and annual cost of living increases.

· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.

· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into Assets Manager your key responsibilities will include:

· Manage Facilities and Assets 24-hour Hard FM contracted services which includes, but not limited building fabric, on street infrastructure, planned preventative maintenance, emergency repair works, health and safety and site management. To ensure that all statutory and compliance works are undertaken across the CA’s portfolio of assets.

· Create key performance indicators, whilst adhering to statutory/contractual obligations that include health and safety at West Yorkshire Combined Authority locations.

· Manage procurement of services, producing design briefs, specifications and estimates across building fabric works and on-street repairs and services.

· Manage, implement and monitor multiple contracts.

· Provide technical knowledge on building fabric / constructions works cross bus stations and other Combined Authority assets. Please review the Role Profile for more information about the responsibilities.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

· Educated to degree level or equivalent relevant experience in Hard FM contract management.

· Relevant professional qualification in a construction management discipline.

· Experience of successfully preparing technical specifications.

· Proven Contract Management skills, and knowledge of a variety of techniques and good practice.

· Understanding of relevant legislation and its application, Health & Safety at Work Act, Working Time Directive and Equality.

To Apply

If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas,

perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis