Service Advisor

SERVICE ADVISOR
Hours of work: Mon-Fri 07:00-16:00 or 09:00-18:00 Saturdays 08:00-13:00 on rota
Salary: £32,598.00 + commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.
Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.
Salary: £32,598.00
Bristol
Benefits
* Access to a commitment & profit share bonus
* 22 days annual leave plus the bank holidays.
* Access to a company pension scheme
* Full in-house and off-site manufacturer-approved training
* Fantastic career prospects with an industry-leading brand
* Life insurance and sometimes health/medical insurance schemes
* Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
* Discount schemes
* Full in-house and off-site manufacturer-approved training
* Fantastic career prospects with an industry-leading brand
Key Responsibilities:
*
* Taking telephone bookings from customers and accurately loading them into the workshop
* Effective use of workshop loading to ensure capacity is maximized at all times
* Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
* Informing customers of their ongoing vehicle status
* Entering additions/changes to customer database
* Handing over finished vehicles to customers
* Giving customers detailed explanations on extent of repairs
* Monitoring whether repairs are being carried out to the required delivery time
* Actively sell after-sales services to include Service Contracts
* Discussing and arranging payment with customers
* Booking in of vehicles to ensure continuity of workshop loading
* Provide advice on warranties and service requirements
* In the case of legally required inspections, explaining the necessary vehicle test requirements
* Arrange schedules for MOT/Vehicle inspections
Key Performance Measures:
* Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
* Accurate booking of customer vehicles into the workshop
* Monitoring repair times and communicating back to customer in a timely fashion
* Providing accurate advice on service requirements
Please call Suzanne on (phone number removed) or submit your CV