This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients.
As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you.
Key Responsibilities:
* Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email.
* Liaising with network providers to troubleshoot and resolve technical issues.
* Managing supplier relationships to obtain quotes and handle general enquiries.
* Processing new orders and contracts for mobile and fixed-line services.
* Assisting the sales team with administrative support and client coordination.
* Handling general office administration, including keeping internal databases accurate and up to date.
* Creating monthly and custom client reports using Excel.
The successful candidate will have:
* A background in office-based customer service, with a track record of supporting clients effectively.
* High standards of accuracy and a friendly, professional manner when handling phone calls.
* The ability to tackle tricky problems and use their initiative to find creative solutions.
* Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook).
* Technical experience or a strong willingness to learn, as you will be trained to provide technical support.
Benefits:
* 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year
* Employee Benefits portal
* Free on-site parking
* Company pension
* Company performance bonus
* Personal development opportunities
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience
Salary description
£28000.00 - £28000.00 per year