Head of Operations

Sales Operations Director

Bristol

£88000 - £(phone number removed) & Bonus

Are you a dynamic, commercially driven leader with a passion for shaping high‑performing sales teams? We're searching for an exceptional Sales Contact Centre Director to take ownership of our multi‑channel contact centre and lead the next chapter of our growth journey.

💼 About the Role as a Sales Contact Centre Director

As our Sales Contact Centre Director, you will be responsible for the strategic, operational and commercial leadership of our sales contact centre teams. You'll champion a high‑performance culture, nurture exceptional customer experiences, and drive ambitious revenue goals through innovation, insight and operational excellence.

You'll work closely with senior leadership to define strategy, optimise customer journeys, and elevate overall sales performance across voice, digital and outbound channels.

✨ Key Responsibilities as a Sales Contact Centre Director

Lead, inspire and develop large-scale sales contact centre teams to achieve and exceed performance targets.
Define and execute the commercial sales strategy across all contact centre operations.
Drive continuous improvement initiatives to enhance conversion, efficiency, and customer satisfaction.
Use data and insight to optimise processes, forecast demand, and inform decision-making.
Manage budgets, headcount planning and sales forecasting.
Ensure compliance, quality standards and regulatory requirements are met across all channels.
Collaborate cross-functionally with Marketing, Operations, Product and Customer Experience teams.🌟 About You for a Sales Contact Centre Director

We're looking for someone who brings:

Proven senior leadership experience within a high-volume sales contact centre environment.
A track record of achieving ambitious sales, growth, and customer experience targets.
Strong commercial acumen and a data-driven approach to performance management.
Outstanding communication, stakeholder management, and change leadership skills.
A passion for coaching, empowering and developing teams.
Experience with CRM systems, sales tech, and digital transformation is a plus.🎯 What We Offer as a Sales Contact Centre Director

Competitive salary and performance-based bonus
Private healthcare and comprehensive benefits package
Career development and leadership opportunities
A collaborative, people-first culture
The chance to make a measurable impact on a rapidly growing organisationReady to Lead and Inspire?

If you're excited by the opportunity to shape a high-performing sales organisation, we'd love to hear from you.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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