Customer Service Coordinator
Salary: £28,000 plus bonus (rising to £29,000 after probation)
Hours: Monday-Friday, 08:30-17:00 (37.5 hours per week)
Location: Halesowen - 100% office-based
Benefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more
Looking for a role that combines stability, variety, and a friendly team environment?
Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.
We're seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you'll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.
What you'll be doing:
Processing sales orders from phone and email requests
Managing the shared email inbox and making proactive calls for missing details
Raising invoices and obtaining purchase order numbers
Tracking deliveries and checking stock levels
Handling complaints professionally and resolving issues promptly
Liaising with multiple internal departments
Performing general admin tasks such as scanning and filingWhat we're looking for:
Ideally based locally
Previous experience in telephone-based customer service or administration
Confident using general IT packages
Excellent communication skills and a professional telephone mannerWhy join us?
Work for a global leader with a strong reputation
Enjoy a friendly, supportive team environment
Benefit from free parking, pension scheme, and competitive holiday allowance
Receive a discretionary bonus and salary increase after probationReady to take the next step?
Apply today with your CV only - no cover letter required
Salary description
£28000.00 - £28000.00 per year