Sea Freight Import Operator

To apply for this position please forward your CV and cover letter stating your salary expectation, availability & your current location.
Seafreight Import Operator
Join a leading, award-winning logistics company with genuine opportunities for growth.
Ideal candidate
Someone with 2 years’ minimum experience working for a freight forwarder handling import sea freight shipments, ideally from the Far East. Experienced in handling shipments from start to finish for their own accounts
Experience using CNS and Destin8 are essential
Experience in using Cargowise is preferred
Location: The role will be based in Great Blakenham, in the Ipswich office (IP6)
Competitive Salary depending on previous experience
Hybrid role with 3 days a week in the office (Tuesday, Wednesday & Thursday) and 2 days working from home (Monday & Friday) no weekend working required
The working hours are 8:30 to 17:00 with 1 hour lunch
As a candidate you will ideally need a stable working track record.
About the Role:
Our client combines cutting-edge technology with decades of industry expertise to simplify global trade. As a trusted and independent freight forwarder, they're proud to help their clients stay ahead with tailored supply chain solutions.
In this key role, you'll be responsible for managing sea freight shipments from origin to final delivery, providing exceptional customer service and ensuring smooth, efficient operations. This is an exciting opportunity to work in a fast-paced environment where innovation, collaboration, and career development are part of everyday life.
Are you looking for a new challenge working for an Award-Winning Logistics company offering genuine opportunities for career progression? We have a fantastic opportunity for a Seafreight Import Operator to join the import team. You will be responsible for handling the import sea freight shipments from origin to destination whilst delivering first in class customer care.
Our client is an internationally recognised, multi award-winning Logistics Company who combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.
Key duties and responsibilities:
* Controlling clients’ import sea freight shipments from origin to destination (FCL’s and LCL’s)
* Liaising with clients, overseas partners, and suppliers to arrange quick and accurate dispatch of cargo
* Effectively using the CargoWise system to create and manage shipments within agreed upon KPI’s
* Maintaining data quality in CargoWise with a focus on providing clients with accurate date within our innovative visibility platform
* Ensuring all documents and customs clearance information are received and updated in a timely manner
* Arranging import customs clearance in line with the company AEO procedures
* Proactively planning and arranging deliveries as per client requirements
* Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
* Ensuring clients are constantly served in line with their Standard Operating Procedures (SOP)
* Dealing with client invoicing/job in a timely and accurate manner
* Building relationships with customers in order to add value to the clients and maximise business opportunities
Experience & Qualities Required:
* Proven 2 years previous import sea freight experience within a freight forwarding company is essential
* A high level of common sense
* Excellent interpersonal and communications with the ability to deliver best in class customer service.
* Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
* Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
* Knowledge of customs procedures and customs tariff would be an advantage
* Proficiency with CargoWise (or similar Transport Management Systems) is desirable
* Strong organisational and time management skills
* Excellent communication and customer service abilities
* Strong attention to detail and effective problem-solving abilities.
* A proactive, solutions-driven attitude with keen attention to detail
* Experience with purchase order management is a plus
What’s on Offer:
Work for the industry’s Employer of the Year!
Competitive salary package.
Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.
Award Winning staff development program offering genuine career development opportunities.
Staff Loyalty schemes (Health Care Plan, Enhanced holiday scheme, Cycle to work scheme, Weekly yoga, mentoring scheme, Going the extra miles award, Gym Discounts, Experience days discounts etc)
You’ll work with an internationally diverse, sociable, dynamic team with a clear vision and strategy.
Hybrid working for better work-life balance
A supportive, diverse, and innovative team environment
Loyalty rewards and recognition schemes
Apply Now:
If this sounds like the next step in developing your career, then lose no time and apply online today.
If you do not hear anything from us within 14 days, please assume that your application has been unsuccessful.
Equal Opportunities
Phoenix Recruitment Services Ltd shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Phoenix Recruitment Services will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualifications and ability to perform the relevant duties required by the particular vacancy