Customer Care Manager

This role is only suitable for people who currently work in a franchised main dealer as a Service Team Leader, Senior Service Advisor, Assistant Service Manager or a Service Advisor who has held that title for at least 3 years ***
*** Applications from people outside of the above criteria cannot be considered as we have a brief from our client to follow ***
Automotive Customer Care Manager
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
* As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
* Leading and developing a team of 4 Service Advisors
* Acting as the main point of contact for customer care and escalations
* Handling and resolving customer complaints professionally
* Driving NPS scores and customer satisfaction KPIs
* Reporting performance and insights to senior management
* Overseeing daily operations to ensure a smooth and efficient service department
* Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
* Keyloop/Drive experience an advantage.
* Ability to work independently in a busy, pressured environment is essential.
* Technical skills and experience are essential.
* Well-presented and hold excellent interpersonal organisational skills.
For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy