Customer Service Representative

Are you passionate about delivering outstanding customer experiences? Do you thrive in fast-paced environments where no two days are the same? Are you eager to become a vital part of a dynamic team that values your skills and dedication?
We are currently looking for a Customer Service Representative – In Warranty to join our energetic and innovative team in Westerham, Kent! This is your chance to be part of a thriving organisation that genuinely values its people and their contributions. Could this be the career move you've been searching for?
Hours of Work: full time
As a Customer Service Representative, your main duties will involve providing exceptional technical support to our customers, troubleshooting queries, scheduling service visits, and ensuring every customer receives a memorable experience. Working in our vibrant call centre, you will communicate via email and telephone, aiming to resolve issues promptly and efficiently at the first point of contact.
Customer Service Representative Requirements:
* Strong passion for delivering excellent customer service
* Excellent communication skills—verbal and written
* Ability to handle customer questions and complaints professionally
* Good understanding of company products and services
* A proactive attitude with problem-solving skills
Customer Service Representative Benefits:
* Competitive annual salary package
* Comprehensive holiday entitlement of 33 days (including Bank Holidays)
* Enhanced pension and life assurance plans
* Health and wellbeing programmes, including a health cash plan
Meet the Organisation: Who We Are and What We Do
Fortune Brands Innovations is a leading US-based company listed on the New York Stock Exchange, specialising in innovative products for homes worldwide. Our British division, the House of Rohl, encompasses luxurious brands such as Shaws, Perrin & Rowe, Victoria + Albert, Riobel, and Aqualisa. We are committed to combining design, craftsmanship, and innovation to produce high-quality, beautiful products. With manufacturing sites across the UK and a state-of-the-art facility at Wolverhampton opening later this year, we offer exciting opportunities for growth and development.
If you think you are suitable for this Customer Service Representative role, don’t wait any longer— seize this opportunity and APPLY NOW to be part of our passionate team! We can’t wait to hear from enthusiastic professionals like you who are ready to make a difference