Salary: £30,000–£35,000 (DOE)
Location: Cambridgeshire (On-site)
2nd Line Technical Support Engineer
Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team.
The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK.
This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience.
Key Responsibilities
As a Technical Support Engineer, you will:
Provide 2nd line technical and application support to internal users and external customers
Take ownership of escalated issues and manage them through to resolution
Identify root causes of recurring issues and implement long-term fixes
Support system upgrades, testing, and deployment of new features
Maintain and improve internal documentation and support processes
Monitor system performance and proactively identify risks or vulnerabilities
Customer Success & Support:
Act as a technical point of contact for key customer accounts
Deliver onboarding, user training, and best-practice guidance
Monitor customer usage and engagement to reduce churn
Translate customer feedback into actionable improvements
Database & Data (Desirable):
Support SQL-based databases, ensuring performance and integrity
Write and optimise SQL queries for reporting and issue resolution
Investigate data discrepancies and support data migrations
About You
3+ years’ experience in IT, application or systems support
Strong troubleshooting mindset with experience resolving application-level issues
Working knowledge of Windows Server and networking fundamentals
Experience working with ticketing systems and service management processes
Confident communicating with customers and managing stakeholder relationships
Ability to prioritise workload and work independently
Desirable:
SQL experience (queries, reporting, data integrity)
Experience supporting business-critical applications
Keywords: Technical Support, 2nd Line Support, Application Support, SQL, Windows Server, Networking, Customer Success, IT Support
INDEEDCOMM
Salary description
£30000.00 - £32000.00 per year