Aftersales Administrator

ersonnel Solutions are looking for an enthusiastic and personable Aftersales Advisor to join our client’s team in Worksop, S80. This is intended to is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.

Hours –

8am – 5pm

Monday to Friday

Every other Saturday morning paid at overtime.

£27,040

Duties –

* Comply with company Safety, Health and Environmental (SHE) policies at all times.

* Work in accordance with the Service Flow.

* Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.

* Plan work by running ADP service due reports, checking customer data quality, and arranging work with customer, capturing mileage via C200 or verbally.

* Create job cards, checking for existing parts and service WIPs and campaigns, consulting with customer and follow through to completion. Load job into Customer Compliance System.

* Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.

* Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.

* Maximise service and parts profitability through the use of professional sales techniques.

* Load workshop schedule to maximise workshop capacity utilisation.

* If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.

* Ensure all MOTs are planned via ADP and communicated to customers and VOSA.

* Meet and greet all customers on arrival in a professional and friendly manner.

* Check vehicles in and out via Workshop Loading in ADP.

Requirements -

* Excellent customer service skills

* Able to build good relationships internally and externally

* Basic technical understanding of products

* Understanding of Operators Licence Laws and Regulations

* Knowledge of the Autoline system (non-essential) (Kerridge)

* Negotiation skills (negotiate with customer) - Able to negotiate effectively with the aim of reaching agreement with customers

* Highly organised & proven administration skills –

* Ability to work under pressure and without supervision

* PC literate – competent user of MS Office and able to quickly learn new software packages

* Able to work as a team player and multi-task within a busy department

To apply for the Aftersales Advisor role, please do so online and a member of the team will be in touch