Guest Service Supervisor

Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits
Step into a luxury hotel environment with outstanding perks and career development

We're recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards.

Why apply / What's in it for you?

A competitive salary of £29,000 + service charge
Access to medical, life insurance and pension benefits
Complimentary overnight stays with breakfast after 6 months
50% discount on food and beverage across the group
Seasonal parties and social events
Complimentary meals whilst on duty
Complimentary uniform laundry
Season ticket and cycle loan schemes
Complimentary internet for personal use
Long service awards
Online discounts with over 1000 outletsKey Responsibilities:
As Guest Service Supervisor, you'll play a key role in delivering seamless front-of-house operations:

Supervise the team and support with day-to-day operational challenges
Ensure smooth lobby operations with consistent staffing and coverage
Maintain high presentation standards across guest areas and front desk
Handle guest queries, complaints, and room moves promptly and professionally
Coordinate arrivals and departures, keeping guests informed at all times
Liaise with departments to deliver exceptional customer experiences
Support financial processes including posting charges and managing petty cash
Lead shift handovers and maintain clear communication across teams
Assist with training, development, and performance management of team membersWhat we're looking for:
We're keen to speak with candidates who bring a passion for service and leadership:

Previous experience in a hotel front office or reception supervisory role
Strong focus on delivering exceptional customer service
Confident communicator with excellent organisational skills
Ability to lead, motivate, and support a team
High attention to detail and professional presentation
Flexibility to work shifts including weekendsIf you're looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step.

Job Number │ (phone number removed)/INDFOH
Location │ Ascot
Role │ Guest Service Supervisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy