Office Manager

We are seeking an energetic and highly organized Office Manager to lead the daily operations of our busy office environment. This pivotal role involves overseeing administrative functions, managing schedules, coordinating relationships, and ensuring smooth office workflows.

Monday to Friday

8am-5pm

£29k

Responsibilities

* Operation and administration of the Business Management System with absolute attention to detail.

* Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.

* Customer Service - answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries.

* Sales - answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.

* Ensure teams are dispatched promptly at X am each morning with correct paperwork and keys. Make any necessary changes to schedules and organise teams.

* Record and balance customer payments each afternoon and prepare and deliver banking as required.

* Security - ensure customer key procedures are adhered to, ensure security of premises and safety of electrical equipment when office empty.

* GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.

* Filing to be completed weekly or quicker.

* Ensure laundry is processed promptly.

* Stock and maintain all necessary equipment, products, and supplies.

* Abide by Health and Safety regulations at all times and maintain our Health & Safety records as required.

* Cover for Business Owner during absences.

Experience

* Proven experience in office management or administrative roles with a focus on supervising teams.

* Demonstrated proficiency with QuickBooks or comparable bookkeeping software.

* Strong background in scheduling management, vendor relations, and calendar coordination.

* Experience handling human resources functions including payroll processing and employee onboarding.

* Familiarity with budgeting processes and basic bookkeeping practices.

* Excellent communication skills coupled with organizational prowess to manage multiple priorities seamlessly.

* Managing recruitment, sickness, training and disciplinaries.

To apply for the Office Manager role, please do so online and a member of the team will be in touch.

COMJOB