Because of the nature of the information being collected, customers may be cautious or hesitant. The project therefore requires someone who can communicate with reassurance, professionalism, and clarity.
There are three roles to be filled.
NEC system experience is preferred, Housing experience is essential.
Initially 10 weeks to assess and then there will potentially be an extension.
Purpose of the Role (2x required)
To contact existing customers and verify or update confidential information in a sensitive, compliant, and customer‑focused manner.
Key Responsibilities
Make outbound calls using approved scripts designed to reassure customers about the purpose and safety of the data collection.
Confirm and update confidential customer information with accuracy and care
Handle sensitive conversations with empathy, professionalism, and patience
Manage customer reluctance or concerns in a calm and supportive way
Record outcomes clearly and securely
Follow GDPR, data protection, and internal confidentiality procedures at all times.
Purpose of the Role (x1 required)
To accurately input, validate, and maintain confidential customer information collected by the outreach team.
Key Responsibilities
Review sensitive data gathered through outbound calls
Accurately embed and update customer records within NEC or other internal systems
Ensure all information is handled securely and in line with data protection standards
Identify gaps, inconsistencies, or issues requiring follow-up
Support quality assurance and reporting processes
Maintain strict confidentiality at all times
General Requirements for All Roles
Professional, calm, and empathetic communication style
Ability to handle sensitive conversations with confidence and care
Strong organisational and record-keeping skills
Reliability and consistency in following structured processes
Comfortable working within a pilot environment where processes may evolve
What you'll get in return
Hourly rates and weekly pay
Option to be paid PAYE or Umbrella
Full time, weekday hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£16.00 - £18.00 per hour