Health Operations Lead
Eastleigh, UK (Hybrid – 3 days onsite)
Hiring Company: Global IT services and consulting company
End Client : Healthcare Domain
Are you a strategic operations leader with strong Salesforce expertise looking to make a real impact in the healthcare sector?
We are hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms.
Key Responsibilities
Leadership & Stakeholder Management
- Lead and establish the Health Operations function
- Manage cross-functional teams (internal, external vendors & SaaS partners)
- Build strong relationships with senior stakeholders, CIO teams, and business leaders
- Drive collaboration across transformation and change initiatives
- Manage partnerships with SaaS providers, cloud vendors, and technology partners
Operational Excellence
- Ensure stability, security, and resilience of healthcare platforms
- Manage incidents and restore services quickly within agreed SLAs/KPIs
- Drive continuous improvement, process optimisation, and cost efficiency
- Deliver operational reporting and performance insight
Technology Service & Delivery
- Own service management, problem management, and continuous improvement
- Ensure compliance with IT standards, security, and data protection frameworks
- Oversee platform health including capacity, risk, DR, and business continuity
- Act as gatekeeper for production releases and change delivery
- Maintain CMDB, asset registers, and operational control
Commercial & Financial Management
- Manage vendor contracts and commercial agreements
- Track and optimise operational costs
- Ensure transparency and accountability in budget management
Skills & Experience Required
- Proven leadership experience managing large, matrixed teams
- Strong expertise in Salesforce (Health Cloud & Insurance Cloud)
- Extensive experience in Service Management & Operations
- Knowledge of healthcare/insurance domain (PMI, claims, regulations)
- Experience with Agile / SAFe delivery frameworks
- Strong problem-solving, analytical, and stakeholder management skills
- Experience in process improvement methodologies (Lean / Six Sigma)
Mandatory Skills
- Project Management
- Application Service Management (ASM)
Why Join?
- Work with a global IT leader on a large-scale healthcare transformation
- Lead critical platforms impacting real customer outcomes
- Collaborate with global teams and senior stakeholders
- Drive innovation, resilience, and operational excellence
Interested or know someone who fits?
Apply now or reach out directly to discuss this opportunity!