Job Title: Assistant Manager – Luxury Retail
Location: Plymouth, Devon
Salary: Competitive, discussed at interview
Job Type: Full-time
Assistant Manager – Family-Owned Boutique Jeweller | Plymouth
Are you a retail supervisor, senior sales advisor, or assistant manager looking to step into a premium, consultative retail environment?
We are seeking an Assistant Manager to join a well-established, family-owned boutique jeweller in Plymouth. This is a rare opportunity to work in a supportive, hands-on environment where your sales, leadership, and customer service skills will make a real impact. Full JET Jewellery Training is provided, making this ideal for candidates looking to develop a career in luxury jewellery.
Key Responsibilities
As an Assistant Manager, your responsibilities will include:
* Supporting the Store Manager in daily operations and decision-making
* Leading by example on the shop floor and driving both personal and team sales
* Coaching, motivating, and developing staff to achieve sales targets and KPIs
* Delivering exceptional, relationship-led customer service to build long-term client loyalty
* Maintaining high visual merchandising and operational standards
* Assisting with stock control, security, and accurate stock management
* Supporting rota planning, including weekend cover
Person Specification
What we are looking for:
* Previous experience as an Assistant Manager, Supervisor, or Senior Sales Advisor
* Background in retail, preferably in luxury, premium fashion, beauty, accessories, or jewellery
* Proven personal sales record and experience meeting or exceeding KPIs
* Confidence leading by example and motivating a team
* A hands-on, professional, and customer-focused approach
* Passion for delivering exceptional customer service and developing team members
Candidates moving into jewellery from other premium retail sectors are encouraged to apply, your leadership and sales experience are highly valued.
Why This Role Is Different
* Competitive salary plus annual performance-related bonus (discussed at interview)
* Full JET Jewellery Training (industry-recognised qualification)
* 29 days holiday including bank holidays
* Work in a supportive, boutique, family-owned environment with genuine career progression
* Opportunity to be involved in the creative side of the business and build lasting client relationships
Salary expectations will be discussed early in the recruitment process.
Working Hours
* Monday to Saturday: 8:45am – 6:00pm
* Thursday: early/late shift rota (up to 8:00pm)
* Sunday: 10:15am – 4:30pm
* Includes one full weekend off and one additional weekend off roughly every 6 weeks