Location: Crowborough
Salary: £46,800pa
Job Type: Full-time, Permanent
About the Role
We are recruiting a proactive Team Leader - Welfare & Safeguarding to oversee the welfare, safeguarding, and administration of a large cohort of Service Users.
You will lead a team of welfare staff and subcontractors, ensuring high standards of care, safety, and compliance. Working to Standard Operating Procedures, you will respond to issues, coordinate interventions, and maintain a safe, supportive environment.
Key Responsibilities
Service User Support
Manage a caseload, ensuring welfare, safety, and wellbeing
Conduct welfare checks and accommodation visits
Signpost to medical and support services
Arrange transport, relocations, and move-on processes
Report incidents, issues, and absencesTeam Leadership & Site Management
Lead the welfare team, including rota planning and supervision
Provide training and ensure performance standards
Oversee accommodation maintenance, safety, and compliance
Conduct inspections and manage repairs
Support effective property and void managementStakeholder Engagement
Work with internal teams, external agencies, and stakeholders
Attend meetings and maintain strong partnershipsAdministration & Compliance
Maintain accurate records and documentation
Ensure property certification compliance
Respond to communications and operational updates
Uphold data protection and confidentialityEmergency & Operational Support
Provide leadership during emergencies (including 24-hour availability if required)
Support wider team operations and provide cover when neededAbout You
Experience in a Team Leader/Supervisory role (welfare, housing, or support services preferred)
Strong safeguarding knowledge and duty of care awareness
Excellent communication and organisational skills
Ability to manage teams and work under pressure
Confident engaging with stakeholders and agencies
Proactive, adaptable, and solutions-focused
IT literate with strong record-keeping skillsBenefits
25 days annual leave + bank holidays
Westfield Health membership (health cashback, retail & gym discounts)
Life cover (2x salary)
Pension (4% employer / 4% employee)
6-month probation
Company equipment provided
Referral schemeThe successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Due to no public transport, you will need to be able to drive and hold a full UK driving licence.
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
If you are interested and would like to find out more about the position, then please email Lucy at for further information.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed)
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles
Salary description
£46800.00 - £46800.00 per year